Public Service Efficacy

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Standard

Public Service Efficacy. / Kristensen, Nicolai; Andersen, Lotte Bøgh; Pedersen, Lene Holm.

I: International Journal of Public Administration, Bind 35, Nr. 14, 12.2012, s. 947-958.

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Harvard

Kristensen, N, Andersen, LB & Pedersen, LH 2012, 'Public Service Efficacy', International Journal of Public Administration, bind 35, nr. 14, s. 947-958. https://doi.org/10.1080/01900692.2012.693771

APA

Kristensen, N., Andersen, L. B., & Pedersen, L. H. (2012). Public Service Efficacy. International Journal of Public Administration, 35(14), 947-958. https://doi.org/10.1080/01900692.2012.693771

Vancouver

Kristensen N, Andersen LB, Pedersen LH. Public Service Efficacy. International Journal of Public Administration. 2012 dec.;35(14):947-958. https://doi.org/10.1080/01900692.2012.693771

Author

Kristensen, Nicolai ; Andersen, Lotte Bøgh ; Pedersen, Lene Holm. / Public Service Efficacy. I: International Journal of Public Administration. 2012 ; Bind 35, Nr. 14. s. 947-958.

Bibtex

@article{940bea3496734c3fb520798f50cd1246,
title = "Public Service Efficacy",
abstract = "This article develops a measure of user capacity called Public Service Efficacy (PSE), which is applied to four sectors: hospitals, elementary schools, day care, and higher education. Tests of validity and reliability indicate good properties and consistent patterns across three of four sectors. The measure differentiates between users of the same services, and it increases with level of education. This indicates that PSE can enable us to identify individual users with low capacity and sectors with low average user capacity and thus improve our ability to address equity concerns and harvest potential benefits from user involvement in public service provision. {\textcopyright} 2012 Copyright Taylor & Francis Group, LLC.",
keywords = "public sector, public service delivery, user capacity",
author = "Nicolai Kristensen and Andersen, {Lotte B{\o}gh} and Pedersen, {Lene Holm}",
year = "2012",
month = dec,
doi = "10.1080/01900692.2012.693771",
language = "Dansk",
volume = "35",
pages = "947--958",
journal = "International Journal of Public Administration",
issn = "0190-0692",
publisher = "Taylor & Francis",
number = "14",

}

RIS

TY - JOUR

T1 - Public Service Efficacy

AU - Kristensen, Nicolai

AU - Andersen, Lotte Bøgh

AU - Pedersen, Lene Holm

PY - 2012/12

Y1 - 2012/12

N2 - This article develops a measure of user capacity called Public Service Efficacy (PSE), which is applied to four sectors: hospitals, elementary schools, day care, and higher education. Tests of validity and reliability indicate good properties and consistent patterns across three of four sectors. The measure differentiates between users of the same services, and it increases with level of education. This indicates that PSE can enable us to identify individual users with low capacity and sectors with low average user capacity and thus improve our ability to address equity concerns and harvest potential benefits from user involvement in public service provision. © 2012 Copyright Taylor & Francis Group, LLC.

AB - This article develops a measure of user capacity called Public Service Efficacy (PSE), which is applied to four sectors: hospitals, elementary schools, day care, and higher education. Tests of validity and reliability indicate good properties and consistent patterns across three of four sectors. The measure differentiates between users of the same services, and it increases with level of education. This indicates that PSE can enable us to identify individual users with low capacity and sectors with low average user capacity and thus improve our ability to address equity concerns and harvest potential benefits from user involvement in public service provision. © 2012 Copyright Taylor & Francis Group, LLC.

KW - public sector

KW - public service delivery

KW - user capacity

UR - http://www.mendeley.com/research/public-service-efficacy

U2 - 10.1080/01900692.2012.693771

DO - 10.1080/01900692.2012.693771

M3 - Tidsskriftartikel

VL - 35

SP - 947

EP - 958

JO - International Journal of Public Administration

JF - International Journal of Public Administration

SN - 0190-0692

IS - 14

ER -

ID: 230397439