TeamViewer - Remote Support over the Internet

Table of content

• Overview
• QuickSupport
• Configure to automatically start during login

Overview

With TeamViewer the IT-Office can remotely control any PC anywhere on the Internet, as if we were sitting right in front of it - even through firewalls. All TeamViewer connections are encrypted and are protected against any unauthorized access, which means that nobody will be able to invisibly control the PC. Teamviewer is for example, suitable for a scenario where you need ad-hoc remote support when sitting at home or in a foreign country.

All you have to do is start a small application, which does not even require installation or administrative rights, and then provide us with the displayed ID and session Password. The ID is equivalent to a phone number, which always will stay the same.

By default TeamViewer generates a new session password that changes whenever you start it to provide additional security against unauthorized access. Your computer is only reachable for persons you have given the password. Since the password changes with each start, a person that has connected to your PC before is not able to connect again until you give them your new password. So nobody can get permanent control over your PC. If you quit TeamViewer your computer is no longer reachable.

QuickSupport

1. Download the free TeamViewer QuickSupport application by clicking on the blue logo below (.exe file size: 2,20 MB). Save the application on to your computer (for example the Desktop).


2. Once you have downloaded and saved the application, double-click the TeamViewerQS.exe file.



3. Sometimes, a Open File - Security Warning box will appear - just click Run



4. Sometimes also a F-Secure - System modification attempt warning box will appear - just choose I trust the program. Let it continue and then click OK or Accept (depending on the F-Secure version)



5. Wait a moment for the session to be created. When the session is ready , you will find a 9-digit ID and a 4-digit Password (in Danish: Adgangskode) inside two square boxes. Inform the IT-Office about your ID and password.



6. The IT-Office will then use the ID and Password to establish a remote connection to your computer. This will enable us to control your computer as if we were sitting in front of it.

7. When a connection has been established a small window (TeamViewer server control window) will pop-up in the lower right hand corner of your screen (the system tray), which among several options, offers the ability to quit the current connection.

Configure to automatically start during login

TeamViewer can be started automatically with Windows and is that way executed directly after the start of Windows (and before Windows Login). This way, you do not need to run to the entire installation process, but instead just provide the IT-Office with the ID and session Password.

1. Download the free TeamViewer application from here: http://www.teamviewer.com/download/TeamViewer_Setup.exe (.exe file size: 2,78 MB) on to your computer (for example the Desktop).

2. Once you have downloaded the application, double-click the TeamViewer_Setup.exe file.

3. Sometimes, a Open File - Security Warning box will appear - just click Run



4. Choose Install and click Next



5. If a User Account Control warning pops-up (only in Windows 7), click Yes. If a firewall warning pops-up (for example F-Secure), click Accept.



6. Select personal / non-commercial use, and click Next



7. Place a check mark √ in the I accept the terms of the License Agreement box and in the I agree that I will only use TeamViewer for non-commercial and private use and then click Next



8. Choose Start automatically with Windows, and click Next



9. Choose Full access (recommended), and click Next



10. Wait a moment for the installation to finish, and then click Finish



11. Wait a moment for TeamViewer to start up and the session to be created. TeamViewer is now configured to automatically start up during windows login



12. For accessing TeamViewer, click the   Teamviewer icon in the lower right hand corner of your screen (the system tray). When the session is ready, you will find a 9-digit ID and a 4-digit Password inside 2 blue square boxes in the Wait for session section. Inform the IT-Office about your ID and password.

13. The IT-Office will then use the ID and Password to establish a remote connection to your computer. This will enable us to control your computer as if we were sitting in front of it.

14. When a connection has been established a small window (TeamViewer server control window) will pop-up in the lower right hand corner of your screen (the system tray), which among several options, offers the ability to quit the current connection.